A page from Customer Service 101 is that an unhappy customer will most typically just take their business somewhere else and not tell you about their bad experience. They now have web communities as an outlet for their opinions. Ranging from Facebook groups to full blown websites “yourcompanysucks.com” many people are making use of social networks to […]
Read more "Talking back: the new consumer"It’s been awhile since our last post – working on some projects that have consumed most of my time. I’ve seen lots to talk about but just didn’t have the time. One of the things I’ve seen in the last six months is a greater awareness of Web 2.0 in the general public. Although they […]
Read more "Reverse mentorship: old dogs learning new tricks"As posted on Podcasting News – “According to Forrester analyst James L. McQuivey, Ph.D., you’ll encounter “a dozen video platforms per day,” – what he calls an OmniVideo world.” “In Forrester’s view, video “is about to explode, driving up total video viewing time from 4 hours per day to 5 hours by 2013.” “The percent of video that […]
Read more "By 2012, Internet Video Will Be Everywhere"Socialprise is a new term coined by InsideView an enterprise software developer – in their words: “InsideView is a pioneer in on-demand business search and intelligence applications. We were founded in 2005 to take advantage of the convergence of social media and enterprise applications – what we call “socialprise” – and bring the insights gained […]
Read more "Socialprise"As mentioned in a previous post – The CRTC has now open for public consultation on Canadian new media broadcasting. Here’s the link: http://newmedia.crtc.econsultation.ca/. Here’s why the CRTC is open to public consultation: “As a result of recent changes in technology and consumer behaviour, the Commission is asking for comments on what kinds of issues […]
Read more "CRTC New Media consultation"
BRASSmedia Canada 