Virtual Customer Service Reps

I just came across this company which is based in Edmonton – Codebaby. Codebaby is a ‘virtual agent’ – an avatar (cartoon?) character which interacts with humans. The virtual agents have various names – Cloe, Vicki, Page Turner and others. What makes this a Web 2.0 technology is it’s use in customer service and staff […]

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The perfect eMail system?

If I were to build the perfect email system this is what it would look like . . . messages would be limited to 500 characters … okay then 1,000 characters (but you don’t need to use them all); no attachments allowed … good data gets lost this way, spam would loose it’s power, malware […]

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Office 2.0

Office 2.0 which is using productivity suite software from the web versus off your PC, just took a huge step into the enterprise. Google and Salesfore.com have teamed up to tie in Google docs with Salesforce.com’s CRM software. Why is this such a big deal? Two major players are joining forces to create a new way […]

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