Virtual Customer Service Reps

I just came across this company which is based in Edmonton – Codebaby. Codebaby is a ‘virtual agent’ – an avatar (cartoon?) character which interacts with humans. The virtual agents have various names – Cloe, Vicki, Page Turner and others. What makes this a Web 2.0 technology is it’s use in customer service and staff […]

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Office 2.0

Office 2.0 which is using productivity suite software from the web versus off your PC, just took a huge step into the enterprise. Google and Salesfore.com have teamed up to tie in Google docs with Salesforce.com’s CRM software. Why is this such a big deal? Two major players are joining forces to create a new way […]

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